Below FAQ are some common concerns of our clients before purchasing our product .
If you have other questions, please just send it to firstname.lastname@example.org.
- Frequently Asked Questions
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Frequently Asked Questions
You can refer to the specifications and FAQs on the product page,. If you need any further assistance, please don't hesitate to contact us at email@example.com
We need 7 working days to process the order, and usually 35 days later you will receive your products. The shipping is delayed for some objective or uncontrolled reasons. We will notice our customer ahead for delays.
KTenergy solar battery products have acquired UN38.3, CE, FCC, UL and PSE certificates, which is able to satisfy most country’s importing requirements.
We keep good quality and competitive price to ensure our customers' benefit. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Just like solar panels, the size of your solar battery is determined by your unique energy needs and habits. Factors such as the amount of electricity you use at home and the devices and appliances you want to back up will play a key role when selecting the right battery storage solution for you.
Your home solar and battery system is grid-connected when the power is up and running. However, Battery 'islands' from the grid during power outages, allowing people to keep the lights on and food fresh. As soon as the utility restores power, the home solar battery system is grid-connected once again.
Yes. We currently sell stand-alone inverter. At this time, Inverter is only available from KTenergy as part of a new home solar system.
Most residential batteries are installed and configured with baseline settings by your solar installer. Batteries last between 10 and 15 years, and manufacturers typically offer a 10-year warranty.
From design and installation to a lifetime of service and care, KTenergy pairs you with the perfect person to guide you through it.，After your system is up and running, our customer care team will be your go-to for any questions or concerns you have.